Quick answer: A strong operations manager resume opens with a three-line summary naming your industry, team size and the cost, throughput or quality result you are known for. Follow it with reverse-chronological experience where each bullet pairs an action with a measured outcome, then a skills section that mirrors the job ad: budgeting, KPIs, process improvement, ERP systems and people leadership.
Tomás Herrera
Operations Manager | Distribution and Fulfillment
Dallas, TX, USA · tomas.herrera@example.com · +1 555 0142 · linkedin.com/in/tomasherrera-example
Operations manager with 10 years in multi-site distribution and e-commerce fulfillment. Currently leads 140 associates and 6 supervisors across two shifts in a 320,000 sq ft facility shipping 18,000 orders a day. Known for lean process redesign, labor planning and turning around underperforming sites. Lean Six Sigma Green Belt; fluent in English and Spanish.
Operations Manager · Northline Logistics
Dallas, TX · Apr 2022 – Present
- Run day-to-day operations for a 320,000 sq ft fulfillment center with 140 associates, a $14.2M annual operating budget and 99.4% order accuracy.
- Cut cost per order 17% in 18 months by redesigning pick paths, moving fast movers to the golden zone and introducing batch picking in the WMS.
- Raised on-time shipping from 91% to 98.6% by building a daily labor plan from order forecasts and cross-training 45 associates in two functions.
- Reduced recordable safety incidents 40% year over year through daily huddles, a near-miss reporting app and supervisor-led Gemba walks.
- Led the go-live of Manhattan Active WMS for 12 clients with zero missed carrier cut-offs during the cutover week.
- Lowered 90-day associate turnover from 38% to 22% by launching a buddy program, clearer shift bids and monthly skills-based pay steps.
Assistant Operations Manager · Brightway Retail Distribution
Fort Worth, TX · Jun 2018 – Mar 2022
- Managed inbound, inventory control and returns for a 210,000 sq ft regional DC serving 85 stores, supervising 4 leads and 60 associates.
- Improved dock-to-stock time from 48 to 20 hours by scheduling vendor appointments and adding a cross-dock lane for high-velocity SKUs.
- Raised cycle-count accuracy to 99.7% and cut annual inventory write-offs by $310K with a root-cause review of every variance over $500.
- Built Power BI dashboards for 14 KPIs that replaced six manual spreadsheets and became the standard for three sister sites.
Operations Supervisor · Lonestar Parcel Services
Irving, TX · Jul 2016 – May 2018
- Supervised a 35-person night sort shift processing 25,000 parcels per shift across 3 conveyor lines.
- Cut mis-sorts 28% by redesigning lane labels and introducing a 10-minute pre-shift quality check.
- Trained and certified 20 new hires on powered industrial trucks with no lost-time injuries.
B.B.A. in Supply Chain Management, University of North Texas, Denton, TX · 2016
Operations management · P&L and budget ownership · KPI and SLA management · Lean and Six Sigma · Labor planning and scheduling · Warehouse management systems (Manhattan, SAP EWM) · Inventory control · Process improvement · OSHA safety compliance · Vendor and carrier management · Power BI and Excel · Change management · Team leadership and coaching · Root-cause analysis
- Lean Six Sigma Green Belt
- OSHA 30-Hour General Industry
English (Native) · Spanish (Fluent)
Entry-level
Operations supervisor with 3 years leading shift teams of up to 25 in a high-volume distribution center. Hit 99% order accuracy for 10 straight months and cut overtime 12% through better shift planning. Lean-trained, comfortable with SAP and Excel, and ready to step into a full operations manager role.
Mid-level
Operations manager with 7 years in manufacturing and logistics, currently running a 90-person site with a $9M budget. Delivered a 15% unit-cost reduction and a 30% drop in safety incidents through lean projects and daily performance management. Strong in labor planning, ERP rollouts and coaching new supervisors.
Senior
Director-level operations leader with 15 years across multi-site service and supply chain networks. Own a $60M operating budget, 6 sites and 900 employees. Led network consolidation that saved $8.5M a year while lifting customer NPS 11 points. Experienced in M&A integration, capital planning and building leadership benches.
Use the terms that appear in the job ad you're applying to — exactly as written — wherever they truthfully describe your experience. These come up most often for this role:
Use the reverse-chronological format. Operations hiring is about steady growth in scope, and a timeline shows that clearly. A combination format can help if you are moving in from the military, project management or a specialist role, because it lets you open with a short skills block before your history.
Keep it to two pages if you have more than about eight years of experience, one page if you have less. Use a single-column layout with standard headings (Summary, Experience, Skills, Education) so an applicant tracking system (ATS), the software employers use to store and search applications, can read it in order. Our guide to making a resume ATS-friendly covers fonts, headings and file types in detail.
US & Canada
Call it a resume, keep it to 1–2 pages and leave out photo, age and marital status. US employers expect dollar figures and OSHA familiarity; Canadian ads often mention bilingual (English/French) skills and provincial health and safety rules. See the USA resume format and Canada resume format guides.
UK & Ireland
Call it a CV and use two pages. Swap OSHA for UK health and safety standards (NEBOSH or IOSH certificates are widely recognized) and write budgets in pounds or euros. Leave out photo and date of birth. The UK CV format guide covers layout.
Gulf (UAE, Saudi Arabia, Qatar)
Gulf employers often expect nationality, visa status, notice period and sometimes a professional photo. Multi-site, multicultural team leadership and experience with local labor rules carry weight; Arabic is a plus. EZProCV has optional fields for these details. See the UAE resume format and Saudi Arabia CV format guides.
India
Indian recruiters expect a two-page CV with current location, notice period and total years of experience near the top. Plant, warehouse and shared-services roles often ask for SAP experience and Six Sigma belts. Personal details such as father's name or religion are outdated; leave them out. See the India CV format guide.
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