Thandiwe Dlamini
Head Cashier
Phoenix, AZ · thandiwe.dlamini@example.com · +1 555 0128
Summary
Head cashier with 6 years in grocery, pharmacy and cinema checkouts. Processes 300+ transactions on a busy shift with zero till variances in the last 18 monthly audits. Trains new cashiers, runs the front end on weekends and keeps lines moving with a calm, friendly manner. Available evenings, weekends and holidays.
Experience
Head Cashier · Desert Bloom Grocers
Phoenix, AZ · Mar 2024 – Present
- Supervise 8 cashiers and 4 self-checkout lanes on weekend shifts, opening extra registers when lines pass three customers.
- Process 250–320 transactions per shift across cash, card, mobile wallets and EBT, with zero till variances in 18 consecutive monthly audits.
- Trained 11 new cashiers on the POS system, coupons, age-restricted sales and returns; average training time fell from 5 shifts to 3.
- Enrolled 410 customers in the store rewards program in one year, the highest total among the store's 20 cashiers.
- Count and reconcile all tills at close, prepare the deposit and report discrepancies to the store manager.
- Earned 23 named compliments in customer surveys and the store's Front End Star award in 2026.
Cashier and Front Store Associate · CareWell Pharmacy
Tempe, AZ · Jun 2022 – Feb 2024
- Handled 150+ checkouts per shift, including prescription pickups that required ID checks and privacy rules.
- Kept a 99.8% accuracy rate on price checks and coupon entries during quarterly register reviews.
- Restocked front-store shelves and end caps, and flagged low stock on seasonal items before weekend rushes.
- Resolved routine complaints at the register, escalating only refunds above the cashier limit.
Part-Time Cashier · Sunset Ridge Cinemas
Phoenix, AZ · Aug 2020 – May 2022
- Sold tickets and concessions to up to 400 guests on opening nights while keeping the line under ten minutes.
- Suggested combo upgrades that lifted my average concession sale above the team average for most months.
- Balanced the cash drawer at close and helped clean and restock the lobby between showings.
Education
High School Diploma, Maryvale High School, Phoenix, AZ · 2020
Skills
Cash handling · Till balancing and cash-up · POS systems · Card, mobile and EBT payments · Returns and exchanges · Coupons and price checks · Age-restricted sales · Customer service · Rewards program sign-ups · Self-checkout support · Basic math · Bagging and stocking
Certifications
- Food Handler Certificate
- CPR and First Aid, American Red Cross
Languages
English (Fluent) · isiZulu (Native) · Spanish (Basic)