Kofi Mensah
Lead Bank Teller
Columbus, OH, USA · kofi.mensah@example.com · +1 555 0135 · linkedin.com/in/kofimensah-example
Summary
Lead bank teller with five years in high-volume bank and credit union branches, processing 120–150 transactions a day and balancing to the penny on 99.8% of shifts. Runs a five-person teller line and branch vault under dual control, trained in BSA/AML, CTR documentation and elder fraud prevention. Top referral producer in a region of 18 branches. Fluent in English, Twi and conversational French.
Experience
Lead Teller · Buckeye Community Bank
Columbus, OH · Apr 2023 – Present
- Supervise a five-person teller line in a branch handling about 600 transactions a day, setting schedules and approving overrides within authority limits.
- Process 120–150 transactions a day, including deposits, withdrawals, cashier's checks, loan payments and foreign currency orders, balancing to the penny on 99.8% of shifts.
- Manage the branch vault under dual control, ordering and shipping currency within a $400,000 cash limit; zero vault discrepancies in three internal audits.
- Identified and escalated 14 suspected fraud attempts, including check kiting, counterfeit notes and elder financial exploitation, preventing an estimated $85,000 in losses.
- Generated 210 qualified referrals to personal bankers in a year for credit cards, CDs and home equity lines, ranking first of 18 branches in two quarters.
- Trained 6 new tellers on the teller platform, cash-handling procedures and Currency Transaction Report (CTR) documentation.
Bank Teller · Lakeview Federal Credit Union
Dublin, OH · Aug 2021 – Mar 2023
- Served 100+ members a day at the teller line and drive-up window, averaging 4.9 out of 5 on post-visit member surveys.
- Balanced the cash drawer to the penny on 99.6% of shifts over 19 months.
- Opened 40+ checking and savings accounts after cross-training as a member service representative.
- Enrolled 300+ members in online and mobile banking, helping the branch reach its digital adoption goal two quarters early.
Cashier and Service Desk Associate · FreshMart Grocery
Columbus, OH · Jun 2019 – Jul 2021
- Handled $8,000+ in daily cash and card sales with no cash shortages in two years.
- Processed money orders, bill payments and check cashing at the customer service desk.
- Trained 8 new cashiers on the point-of-sale system and cash-handling policy.
Education
Associate of Applied Business, Finance, Columbus Valley Community College, Columbus, OH · 2021
Skills
Cash handling · Drawer and vault balancing · Deposits and withdrawals · Check verification · Cashier's checks and money orders · Foreign currency orders · Fraud detection · BSA/AML compliance · CTR documentation · ID verification (KYC) · Product referrals · Account opening · Customer service · Jack Henry teller platform · Microsoft Excel
Certifications
- BSA/AML and OFAC compliance training (annual, current)
- Elder financial exploitation prevention training
Languages
English (Native) · Twi (Fluent) · French (Conversational)